An In-Depth Look into the Healthcare System
Embracing Planetree: A Journey into Person-Centered Healthcare at CMH
Welcome to Columbia Memorial Hospital (CMH) and the CMH-OHSU Health Medical Group, where the essence of care lies in our commitment to Planetree—a philosophy shaping our approach to healthcare since 2000.
What is Planetree? It's not just a certification; it's a dedication to transforming healthcare into a person-centered experience. Founded in 1978 by a patient seeking a shift from illness-focused care to a people-centric approach, Planetree aligns with our ethos at CMH. It underscores our belief that each person who walks through our doors deserves personalized, respectful attention, valuing them beyond their medical condition.
Person-centered care isn't a mere concept here; it's the cornerstone of everything we do. It's about seeing patients, visitors, and caregivers as unique individuals, not just cases to be treated. Our providers collaborate with patients and families, placing emphasis on comfort, preferences, values, dignity, and empowerment. Decisions about care are shared, free from judgment, ensuring a partnership in the healing journey.
At CMH, the Planetree certification revolves around five drivers that we integrate into our operations:
Structures that Promote Engagement
- Patient Family Advisory Council (PFAC) and Planetree Caregiver Council (PCC): Ensure diverse voices contribute to strategic planning.
- Accountability for behavioral expectations: Reflected in job descriptions and evaluations.
- Rewards and recognition: Celebrating caregivers who exemplify excellence.
- Design of space: Incorporates nature and light to support well-being.
Connect Values, Strategies, and Actions
- CEO Coffees and Leadership rounding: Leadership actively listens and responds to caregivers and community needs.
- Community Health Needs Assessment: Regular evaluations to address community diversity and needs.
- Training: Annual education empowers caregivers with person-centered concepts.
Promote Partnership
- Bedside reports and Patient-guided visitation: Involving patients and their loved ones in care decisions.
- Care Partner Program and Open chart: Designated caregivers have access to medical records and active roles in care.
- Transitions of care: Seamless coordination between settings and providers.
Know What Matters
- Stratification of data: Analyze patient experience data to identify trends and enhance service.
- Recognition of patient preferences: We prioritize what's important to our patients.
- Care for caregivers: Supporting staff well-being through wellness resources and benefits.
Evidence-Based Improvement
- Surveying and data collection: Use feedback and analytics to improve performance and plan effectively.
At CMH, the Planetree philosophy isn't just a certification; it's a way of life—a commitment to providing holistic, person-centered care that respects individuality and empowers healing. Join us in embracing a healthcare experience focused on people, not just illnesses.
