Healthcare System Overview

An In-Depth Look into the Healthcare System

A Thriving Independent Healthcare System with Rich History

When you step through the doors of Good Shepherd Health Care System, you'll become part of a healthcare legacy dating back to 1954, built on a foundation of community service and inclusivity. Unlike corporate-owned facilities where decisions often come from distant headquarters, Good Shepherd maintains its independence as a voluntary nonprofit governed by a local 12-member Board of Trustees. This autonomous structure creates a responsive environment where leadership decisions reflect community needs rather than shareholder demands. The system's evolution from its humble 30-bed beginnings to today's comprehensive healthcare campus showcases a commitment to growth and excellence, with thoughtful expansions in 1984, 1988, 1995, 2000, and the 2006–2010 renovation period.

  • Multiple national recognitions including NRHA Top 100 Critical Access Hospitals
  • Named a U.S. Top Workplace by Gallagher two consecutive years
  • Fully accredited by Det Norske Veritas (DNV), demonstrating commitment to quality
  • Independent governance allowing for community-responsive decision making
  • Rich heritage of serving Northeast Oregon since 1954

A Comprehensive Medical Center with Robust Resources

Your general surgery practice at Good Shepherd will be supported by an impressive array of clinical resources that belies the organization's rural setting. The medical center features 25 staffed beds (49 licensed) with a consistently high occupancy rate of 65.5%, reflecting its essential role in regional healthcare delivery. Despite its 25-bed operation, the surgical capabilities include six operating rooms with state-of-the-art technology like the Da Vinci Surgical System and Mako Robotic Surgery for joint replacements—advanced tools that many rural practitioners lack access to. The diagnostic capabilities extend beyond what you might expect, featuring a 128-slice CT scanner, 1.5T MRI (with plans for a 3T upgrade), and a recently acquired PET scanner.

  • Six operating rooms with advanced robotic surgical capabilities
  • Comprehensive diagnostic imaging including 128-slice CT, 1.5T MRI, and PET-CT
  • 24/7 emergency department with Level 3 Trauma designation
  • Seven-day-a-week Urgent Care for non-emergent needs
  • Strategic location just 30 minutes south of Tri-Cities on the Columbia River

Critical Access Designation with Exceptional Stability

Good Shepherd operates as a Critical Access Hospital, a specialized federal designation that creates unique advantages for both the organization and the physicians who practice there. While the hospital often "pretends" to be a Critical Access Hospital due to its more extensive capabilities, this designation provides crucial financial and operational benefits that contribute to its remarkable stability—demonstrated by its 400+ days of cash on hand (compared to the typical hospital's 100 days). For you as a healthcare professional, this translates to a more stable practice environment where clinical decisions can be driven by patient needs rather than economic pressures, and where resources for program development and technological investment remain consistently available.

  • Enhanced financial stability with 400+ days cash on hand (4× industry average)
  • Cost-based reimbursement model that supports program development
  • Limited to 25 inpatient beds, ensuring focused care delivery
  • Average length of stay of 3.18 days, well within CAH requirements
  • Financial structure that enables investment in advanced technology

Comprehensive Service Lines Supporting Pediatric Care

Your General Surgery practice will be part of a comprehensive service line portfolio that addresses the full spectrum of community health needs. Good Shepherd has invested strategically in specialty services including Cardiology, Urology, Nephrology, Pediatrics, Orthopedics, Podiatry, Physiatry, Women's Health, Endocrinology, and Sleep Medicine. This diverse portfolio ensures your patients can receive coordinated care for complex conditions without lengthy travel. The primary care foundation includes established Family Medicine and Internal Medicine departments, providing a strong referral network for your specialty. The integrated Epic electronic medical record system facilitates seamless communication across specialties, supporting truly comprehensive patient care.

  • Comprehensive specialty services creating a collaborative medical community
  • Strong primary care network supporting appropriate specialty referrals
  • Epic EMR system facilitating integrated care coordination
  • Full complement of ancillary services including therapy and home health
  • Strategic investment in service lines to reduce outmigration of patients

Regional Healthcare Hub Serving a Significant Population

As a General Surgeon at Good Shepherd, you'll serve a significant regional population of approximately 75,000 patients across Northeast Oregon, primarily spanning Umatilla and Morrow Counties. Patient origin data reveals that while 59.1% of patients come from Hermiston itself, you'll also serve significant populations from Umatilla (12%), Irrigon (8.3%), Stanfield (7.1%), and Pendleton (5.9%). The hospital's position as a regional hub is evidenced by its busy emergency department, which handles an estimated 21,642 visits annually, and by its strong referral relationships with primary care providers throughout the area.

  • Serves approximately 75,000 patients across Northeast Oregon
  • Critical healthcare resource with nearest alternatives in Tri-Cities or Spokane
  • Strong payor mix with commercial/self-pay representing 59.5% of net patient revenue
  • Active relationship with Oregon Health Sciences University for complex cases
  • Patients traveling from throughout the region and even from neighboring Idaho

Culture of Excellence and Innovation

The culture at Good Shepherd reflects a commitment to both clinical excellence and innovation that has earned multiple national recognitions. Named to the National Rural Healthcare Association's Top 100 Critical Access Hospitals and consistently recognized as a Top Workplace by both The Oregonian and Gallagher, the organization has cultivated an environment where healthcare professionals can thrive. This culture of excellence extends to the organization's investment in advancing technology, from robotic surgical systems to the recent imaging upgrades. Your practice will benefit from this forward-thinking approach, working within an organization with the financial strength—$340 million in total assets and a net income margin of 12.1%—to provide the foundation for continued innovation and program development.

  • Nationally recognized for clinical excellence and workplace culture
  • Forward-thinking approach to technology and service development
  • Strong financial foundation supporting strategic investments
  • Commitment to bringing sophisticated services to rural communities
  • Balanced approach to maintaining both tertiary center relationships and local services

The Good Shepherd Advantage

Good Shepherd Health Care System offers what many physicians seek throughout their careers: the opportunity to practice with advanced resources and capabilities while maintaining the connection to community and colleagues often lost in larger institutions. Unlike urban medical centers where physicians become anonymous providers in massive systems, Good Shepherd creates an environment where your contributions are visible, valued, and directly impact the healthcare delivered to your community. This combination of comprehensive capabilities, financial stability, organizational excellence, and meaningful connection creates a practice environment where healthcare professionals thrive professionally while experiencing the satisfaction of truly making a difference in their patients' lives.

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