Mercy Medical Center is the leading healthcare provider for Douglas County, Oregon, and the principal acute care hospital between Eugene and Medford on the I-5 corridor. Operated by CHI Mercy Health, a division of CommonSpirit Health, Mercy is a 174-bed nonprofit hospital on a 90-acre campus along the South Umpqua River. The hospital traces its origins to 1909, when the Sisters of Mercy opened the first 25-bed hospital in Roseburg. Today Mercy is the only hospital within the city limits and one of just two acute care hospitals in Douglas County.
| Metric | Value |
|---|---|
| Facility Type | Short-Term Acute Care, Voluntary Nonprofit (Church) |
| Founded | 1909 (current Stewart Parkway location since 1977) |
| Health System | CHI Mercy Health (CommonSpirit Health) |
| Licensed Beds | 174 |
| Staffed Beds | 149 |
| Campus | 90 acres with heliport |
| Building Size | ~195,000 square feet |
| Employees | ~862 |
| Annual Discharges | ~8,881 |
| Annual ER Visits | ~26,381 |
| Average Length of Stay | 3.29 days |
| Case Mix Index | 1.66 |
| Accreditation | The Joint Commission |
| EMR | MEDITECH 6.0 (transitioning to Epic in 2026) |
| Service Area | ~105,000 residents |
Mercy operates as a community hospital with broad service line coverage and ongoing investment in surgical services:
Mercy posts strong quality metrics relative to its size and rural setting:
| Quality Metric | Mercy Performance |
|---|---|
| Hospital Compare Overall Rating | 4 of 5 stars |
| HCAHPS Patient Survey Rating | 3 of 5 stars |
| HAC Rate Penalty (FY2026) | 0% |
| Readmission Rate Penalty (Medicare FY2026) | 0% |
| VBP Adjustment (Medicare FY2026) | +1.03% |
| All Cause Hospital-Wide Readmission Rate | 14.10% |
| Network Optimization (Definitive Healthcare) | Strongly Optimized |
| Outpatient Market Share (Roseburg area) | 62.2% |
| Inpatient Market Share (Roseburg area) | 43.2% |
The Progressive Care Unit team has earned multiple Race to Zero recognitions for sustained zero preventable hospital complications, including central line infections, catheter-associated UTIs, C. diff infections, falls, and pressure injuries.
| Financial Metric | Value |
|---|---|
| Net Patient Revenue | $283 million |
| Total Patient Revenue (gross) | $1.0 billion |
| Total Assets | $712.7 million |
| Cash on Hand | $22.6 million |
| Current Ratio | 6.1 (90th percentile nationally) |
| Capital Investment | $34 million in active facility modernization |
Mercy historically operates with strong double-digit margins. The current fiscal year reflects pressure from post-COVID nursing contracts and Medicaid risk pool changes (Umpqua Health Alliance, the local CCO), with a return to profitability expected in subsequent years. Capital investment in surgical services, the Epic transition, and new service lines remains active.
The current CEO joined from CommonSpirit Health's Puget Sound region and has led Mercy for the past 2.5 years. Leadership has prioritized strategic growth in three areas: GI, urology, and an integrated orthopedic center of excellence.
The local CCO joint venture with Umpqua Health Alliance reimburses above Medicare for managed Medicaid lives, which keeps physician compensation stable across the payor mix at Mercy.
Mercy Medical Center operates under the CommonSpirit Health mission and values framework:
Mercy Medical Center
2700 NW Stewart Parkway
Roseburg, OR 97471
(541) 673-0611
