The Complex Care Center is built around a tightly connected, multidisciplinary team. Because patients carry complex, layered diagnoses and a smaller panel per provider, staff know patients and families by name and coordinate closely across disciplines. Physicians work alongside behavioral health, therapy, pharmacy, dental, nursing, and care coordination staff, all embedded within the program.
The medical staff spans outpatient primary care and a dedicated inpatient hospitalist service at Highland Hospital. All providers hold privileges at both Highland and Strong Memorial.
| Provider | Role |
|---|---|
| Steven Scofield, MD | Chief, Division of Transitional Care Medicine; Director, Adult Cystic Fibrosis Center; Fellowship Program Director |
| Matthew McIntosh, MD | Director of Inpatient Services, Hospitalist |
| Alexi Bulloch, MD | Physician, Hospitalist |
| Erin Good, MD | Physician |
| William H. Hardy, DO | Physician |
APPs see patients and help manage after-hours triage, addressing issues.
The division brings a wide range of allied health and behavioral specialists into the same clinical space, so care is coordinated in one location.
Behavioral health and applied behavior analysis: A full-time psychologist, a faculty behavior analyst, and an Intensive Behavioral Support Team led by a director, supporting patients with autism and other conditions
Dental services: A dedicated dental faculty led by a Director of Dental Services, serving patients with IDD and complex conditions on site
Pharmacy: A clinical pharmacist embedded in the program
Therapy: Physical therapy and respiratory therapy on site, with occupational therapy support
Nursing: A nurse manager and clinical nursing team, including a dedicated sickle cell program coordinator
Care coordination: Embedded care managers and coordinators for both adult and pediatric health home populations
The program describes itself as nontraditional in the way it bridges outpatient and inpatient care for a single complex population. Continuity is a core value: the division's own hospitalists round on admitted patients so the care team already knows their histories, then hand off smoothly back to the outpatient clinic. Because panels are smaller and relationships run long, nurses and providers often know patients, parents, and caregivers personally.