Navigating the Clinical Component
Diverse Clinical Experience with Exceptional Support
At Franciscan Health Urgent Care, you'll experience the perfect blend of acute care medicine and outpatient efficiency. Your days will be filled with a diverse array of cases that keep your clinical skills sharp while avoiding the extreme acuity often found in emergency departments. You'll treat patients of all ages—from pediatrics to geriatrics—in a fast-paced yet supportive environment where you'll typically see 30-40 patients during a 12-hour shift, with seasonal fluctuations that add variety to your practice rhythm.
Unlike many urgent care settings that limit providers to basic respiratory infections and minor injuries, Franciscan's Express Care locations offer a rich clinical experience that includes orthopedic injuries, laceration repairs, and acute diagnostic challenges. The availability of on-site X-ray capabilities with professional radiology overreads at all three locations means you'll have immediate access to essential diagnostic tools, allowing for comprehensive assessment and appropriate treatment plans without unnecessary referrals.
- Diverse patient population spanning all age groups from newborns to geriatric patients, with approximately 25% pediatric cases, creating a comprehensive clinical experience
- Rich procedural mix including laceration repair, incision and drainage, splinting, foreign body removal, and other common urgent care procedures that keep your skills sharp and your days interesting
- Point-of-care testing and on-site X-ray with radiology overread at all locations, giving you the diagnostic tools needed for effective clinical decision-making
- Seasonal volume patterns with busier periods during flu season (up to 45 patients per provider per day) and lighter periods in spring and summer (20-30 patients per provider per day)
- Three distinctive service lines enhance your clinical experience:
- Traditional urgent care (approximately 95% of volume at Thompson Commons and Greenwood, 80% at Stone's Crossing) using Epic EMR for standard acute care visits
- Occupational medicine providing care for work-related injuries, DOT physicals, pre-employment screenings, and drug testing using the Cystoc EMR system
- HEALTHeACCESS employer-based care (especially prominent at Stone's Crossing) where contracted employers pay a monthly fee allowing their employees to receive care without insurance co-pays or deductibles, creating a streamlined experience for both patients and providers
- Location-specific patient demographics with Thompson Commons seeing a higher Medicaid population with greater acuity, while Stone's Crossing serves a more commercially-insured patient base
- Epic EMR for urgent care patients and Cystoc for occupational medicine cases, with intuitive platforms that minimize documentation burden
- Department of Transportation (DOT) certification required (24-hour course provided during onboarding), adding an additional skill set to your practice capabilities
The clinical environment is designed for efficiency, with a proven workflow that allows you to focus on patient care rather than administrative tasks. Each location features 6-7 exam rooms with a dedicated procedure room for emergent cases, ensuring you have the space and equipment needed for whatever walks through the door. Unlike many primary care settings where providers feel isolated in their exam rooms, the centralized provider workspace promotes collaboration and consultation with colleagues, creating a dynamic team atmosphere that enhances both job satisfaction and patient care.