An In-Depth Look into the Healthcare System
A Legacy of Excellence in Faith-Based Healthcare
When you join Franciscan Health Urgent Care, you'll become part of a respected healthcare system with deep roots in the Indianapolis community and a commitment to compassionate, high-quality care. Franciscan Health Indianapolis, the flagship hospital supporting your urgent care practice, is a modern 402-bed acute care facility renowned for clinical excellence and comprehensive services. Unlike standalone urgent care chains that leave providers feeling disconnected from broader healthcare resources, this position offers the stability and support of an integrated health system with the flexibility and pace of urgent care practice.
World-Class Facilities Supporting Your Practice
As you walk through the doors of any Franciscan Express Care location, you'll immediately notice the emphasis on creating a welcoming, efficient environment for both patients and providers. Each clinic is thoughtfully designed with modern exam rooms, dedicated procedure space, and centralized provider areas that facilitate collaboration while maintaining workflow efficiency. The Thompson Commons, Greenwood, and Stone's Crossing locations each have their own distinct character while maintaining consistent quality standards and operational processes.
Thompson Commons features seven exam rooms including a dedicated procedure room, arranged in an efficient circular layout that minimizes steps and maximizes patient flow. Greenwood's layout mirrors this efficient design, while Stone's Crossing offers a more expansive footprint with six exam rooms in a newer, more modern setting. All three locations are equipped with on-site X-ray facilities and point-of-care testing capabilities, allowing you to provide comprehensive care without unnecessary referrals or patient transfers.
- Part of Franciscan Alliance, a 13-hospital integrated delivery network with a significant market presence throughout Indiana, providing robust referral options and specialty support
- Strong financial foundation with over $1.1 billion in total assets, allowing for continued investment in facilities, technology, and provider resources
- High-performing healthcare system with substantial inpatient market share (61.4%) and strong outpatient presence (47.5%) in the Indianapolis region
- Faith-based mission and values that emphasize compassionate, comprehensive care while respecting provider autonomy and work-life balance
- Advanced technology infrastructure including Epic electronic medical record system offering seamless integration between hospital and outpatient settings
- Academic affiliations with Indiana University School of Medicine creating opportunities for teaching and continued professional development
- Comprehensive specialty backup across all medical and surgical specialties, ensuring appropriate resources for patient referrals
- Vertically integrated healthcare system (System III level) with a robust continuum of care from primary through tertiary services
- Clinical quality excellence demonstrated by strong performance metrics and ongoing quality improvement initiatives
- Significant clinical expertise particularly in cardiovascular care, diabetes management, and other key specialty areas with high case volumes
Distinctive Practice Locations
The urgent care practices operate as Franciscan WorkingWell/Express Care centers, with slight variations in each location's service mix:
- Thompson Commons Express Care (5210 E. Thompson Road, Indianapolis) serves as the highest-volume location with the most diverse patient population. Located just south of the I-465 circle in Indianapolis, this clinic sees approximately 40–100 patients daily depending on the season and provides a rich clinical experience with the highest acuity mix. Approximately 95% of visits are traditional urgent care, with 5% occupational medicine. The facility is surrounded by retail and commercial businesses, making it easily accessible to a broad patient demographic with a higher Medicaid population.
- Greenwood Express Care (1001 N. Madison Avenue, Greenwood) is situated near the Greenwood Mall, drawing significant foot traffic from shoppers and local residents. This location also sees approximately 40–100 patients daily, with a similar 95/5 split between urgent care and occupational medicine services. The patient population tends to include more commercially insured patients than Thompson Commons, while maintaining a diverse clinical mix.
- Stone's Crossing Express Care (1703 W. Stones Crossing Road, Greenwood) represents Franciscan's vision for integrated outpatient services. Located in a modern three-story facility that also houses primary care, orthopedics, physical therapy, and specialty services, this newer clinic offers a more upscale environment with approximately 80% urgent care and 20% occupational medicine and HEALTHeACCESS services. Daily volume ranges from 20–40 patients, creating a slightly more relaxed pace while maintaining clinical variety. This area is experiencing significant growth, with new residential and commercial development expanding the patient base.
Organizational Excellence and History
Franciscan Health demonstrates strong performance across key healthcare metrics, with particular strength in treating complex conditions like congestive heart failure, diabetes, pneumonia, and sepsis. The system's clinical quality efforts have resulted in strong performance on serious complication rates (95th percentile), and the organization maintains a solid financial foundation despite industry-wide challenges.
Franciscan's commitment to technology integration is evident in its implementation of Epic Systems for inpatient electronic health records and its "Strong" rating for technology breadth. This technological foundation supports efficient clinical practice and enhances communication across care settings.
Franciscan's legacy of excellence dates back decades in the Indianapolis region, with the urgent care practices specifically having been established for over 20 years. The founder of these practices, who developed urgent care services in Indiana and operated them for over 40 years before Franciscan's acquisition in 2014, established a strong foundation of clinical excellence and operational efficiency that continues to this day.
By joining Franciscan Health Urgent Care, you'll become part of a healthcare organization that combines the compassionate, mission-driven approach of a faith-based system with the clinical excellence and resources of a major regional healthcare provider.