Healthcare System Overview

An In-Depth Look into the Healthcare System

Hospital/Facility Overview: Good Shepherd Health in Hermiston, Oregon

As the cornerstone of healthcare in northeastern Oregon, Good Shepherd Health combines the intimacy of a community hospital with the sophistication of modern medical technology. Located in Hermiston, just 30 minutes south of the Tri-Cities, this Critical Access Hospital serves as the primary medical hub for Umatilla County and surrounding rural communities.

Facility Snapshot

When you walk through Good Shepherd’s doors, you’ll find a facility that blends accessibility with advanced resources:

• 25 beds
• 691 employees supporting an integrated, patient-focused environment
• 194,000+ square feet of space with modern infrastructure (average age ~10 years)
• Epic EMR system across inpatient and outpatient settings
• Accredited by DNV Healthcare USA Inc.

Clinical Capabilities

Though modest in size, Good Shepherd offers robust clinical services that rival larger institutions:

• Emergency Department designated as a Level III Trauma Center, averaging 21,600+ visits annually
• Operating rooms equipped with one Da Vinci Xi and two Da Vinci DB5 surgical robots and a MAKO robotic system for orthopedics
• Advanced diagnostic imaging center: 1.5T MRI (3T upgrade in progress), 128-slice CT, 3D ultrasound, and on-site x-ray
• Specialized centers including a Women’s Center, Cardiopulmonary Rehabilitation, Physical & Occupational Therapy, and on-site pharmacy

Organizational Strength

Good Shepherd thrives on independence as a voluntary nonprofit system, allowing physicians meaningful autonomy in practice decisions while still benefiting from regional partnerships. The leadership team — including CEO Arthur Mathisen, COO/CFO Jonathan Edwards, CMO Brian Larsen, MD, and CNO Lucas Bradshaw — is committed to innovation, physician engagement, and removing barriers to patient care.

Financial and Operational Context

The hospital sustains a patient-focused mission with financial discipline:

• Net patient revenue: $186 million annually
• Average length of stay: 3.18 days
• Case mix index: 1.47, reflecting a diverse and complex patient population
• Payor mix: 59.5% private/self-pay, 22.1% Medicaid, 18.4% Medicare

Technology & Innovation

Good Shepherd invests heavily in medical technology and telehealth:

• Participation in ACO models to improve quality and efficiency
• Epic Systems for seamless records integration
• TeleNeurology, TeleICU, and Telehealth services that expand reach and enhance care continuity

Culture & Mission

As a community-owned system, Good Shepherd is deeply rooted in Hermiston’s values. Its mission emphasizes accessible, compassionate care, ensuring physicians feel supported while making a measurable difference in patient lives. Unlike large urban centers where bureaucracy can hinder progress, here your voice will matter in shaping care delivery and strategic growth.